QUICK ANSWERS TO COMMON QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take to receive my order?

All embossers are customised to order. Please allow up to 7 days for us to create your embosser before dispatch.

We offer FREE UK delivery on all orders.

UK orders are sent via Royal Mail Tracked 24, and international orders via Evri and partners.

Do you ship internationally?

Yes, we ship worldwide.

International delivery costs £8.95 and usually takes 7–14 working days from dispatch.

Please note: any import taxes or customs fees are the buyer's responsibility.

Can I upload my own design?

Yes, we offer full customisation!

You can upload your own design when ordering — as long as it's within a circle format or rectangle (depending on embosser chosen) format, we'll take care of the rest.

For best results, we recommend 2D designs with clean, high-contrast lines.
If you're unsure whether your artwork will work well as an embosser, feel free to contact us before ordering — we’re happy to advise.

Want something truly unique? You can also commission our in-house designers to create a bespoke design for you for just £9.95.

Can I return my embosser?

As our products are personalised, we can only accept returns if there is a fault or error on our part.
If something’s wrong with your order, please contact us within 7 days of receiving it.

What paper does the embosser work on?

Our embossers are suitable for paper up to 150gsm.
They’re perfect for most book pages, stationery, or library inserts.

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