Quick answers to common questions
Frequently Asked Questions
How long does it take to receive my order?
All embossers are customised to order. Please allow up to 7 days for us to create your embosser before dispatch.
We offer FREE UK delivery on all orders. UK orders are sent via Royal Mail Tracked 24, and international orders via Evri and partners.
Do you ship internationally?
Yes, we ship worldwide. International delivery costs £8.95 and usually takes 7–14 working days from dispatch.
Please note: any import taxes or customs fees are the buyer's responsibility.
Can I upload my own design?
Yes, we offer full customisation! You can upload your own design when ordering — as long as it's within a circle format or rectangle (depending on embosser chosen) format, we'll take care of the rest. In the builder, choose Upload Your Own in the design step and your artwork appears in the live preview straight away.
For best results, we recommend 2D designs with clean, high-contrast lines. If you're unsure whether your artwork will work well as an embosser, feel free to contact us before ordering — we're happy to advise.
Want something truly unique? You can also commission our in-house designers to create a bespoke design for you for just £9.95 — just choose Hire Us in the builder.
Can I return my embosser?
As our products are personalised, we can only accept returns if there is a fault or error on our part.
If something's wrong with your order, please contact us within 7 days of receiving it.
What paper does the embosser work on?
Our embossers are suitable for paper up to 150gsm. They're perfect for most book pages, stationery, or library inserts.
How does the embosser builder work?
Choose your embosser (round, rectangle or address) and follow five simple steps: 1. Design — pick a preset design, upload your own, generate one with AI, or hire our designers. 2. Text — add your name, initials or a phrase and choose a font. 3. Orientation — set how the design sits on the page. 4. Handle — choose your handle colour. 5. Summary — check everything and add it to your basket.
Your design updates in the live preview at every step, so you see exactly what you'll get before you order.
What is the Hire Us design service?
Hire Us lets our in-house designers create a completely bespoke embosser design for you for £9.95. Choose Hire Us in the builder, tell us your idea in the brief and upload any reference images (optional). Then choose your handle and check out.
It's perfect for logos, family crests, pets, meaningful symbols or anything you can't find in our preset designs.
More answers on our FAQ page, plus delivery and returns information.
We're here to help
Contact Us With Any Questions
Where to find us
Based in Windsor, Berkshire
Book EmbosserSt Leonards RoadWindsor, Berkshire
United Kingdom
We make and dispatch every embosser from Windsor. Orders are online only, so there's no shop to visit, but we ship across the UK and worldwide.
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